Big delays as check-in system fails
PASSENGERS flying with Virgin Australia today are experiencing significant flight delays due to a nationwide outage of the airline's check-in system.
The IT outage is forcing ground staff to hand-write boarding passes for passengers, resulting in some flights being delayed for two hours.
A Virgin Australia spokeswoman said they became aware of the outage around 1pm, and were working to reinstate the check-in system as soon as possible.
"At the moment, our ground staff are manually checking passengers in," she said.
"We still don't know the extent of the impact of the outage, but we are working incredibly hard to get this issue resolved."
Some passengers have taken to social media to complain about delays of two hours or more.
"Every Virgin Australia flight is delayed from where I currently sit waiting at Gold Coast Airport. looking at a 2 hour delay SO FAR, other Virgin flights are upto 3 hours delayed," said one Twitter user.
At this point, there is no estimated time as to when the IT problem will be resolved.