Ergon Energy crews worked to fix a cable at the Cannonvale substation that caused mass outages across the region. Picture: Ergon Energy
Ergon Energy crews worked to fix a cable at the Cannonvale substation that caused mass outages across the region. Picture: Ergon Energy

Ergon reveals cause of mass pre-Christmas power outages

The cause of mass power outages that left residents and holiday-makers sweating in the lead up to Christmas has been revealed.

More than 4000 customers across Airlie Beach and Cannonvale were left without power on Tuesday evening.

Less than 24 hours later, a second outage meant more than 5600 customers had no electricity, with some waiting over 10 hours for power to be restored.

Holidays without electricity and aircon also sparked anger from tourists, who demanded refunds from a major caravan park.

More stories

Prime Port of Airlie real estate set for subdivision

REVEALED: How long patients are waiting in the ER

Where you can farewell 2020 with a bang in the Whitsundays

An Ergon Energy spokesman said the outages were caused by a series of cable faults and the Cannonvale substation.

He said crews and technical staff put mobile generation in place and reconfigured the network to keep power on for customers while repairs were under way.

Ergon Energy is still investigating the cause of the cable fault.

The spokesman said the transformer cable at the substation was replaced and tested on Sunday, which meant a return to normal electricity for customers.

“Ergon Energy Network thanks customers for their patience during the outages in the lead up to Christmas,” he said.


What potential cyclone means for Whitsundays, Mackay weather

Premium Content What potential cyclone means for Whitsundays, Mackay weather

Meteorologist explains how much rain is expected to fall in the region as a...

FULL LIST: Proserpine Magistrates Court appearances today

Premium Content FULL LIST: Proserpine Magistrates Court appearances today

Here is a list of matters listed at Proserpine Magistrates Court on Monday.

Battling homelessness has become a daily struggle in Bowen

Premium Content Battling homelessness has become a daily struggle in Bowen

Support workers are fielding multiple calls a day and doing everything they can to...