MALFUNCTION: Passengers wait three days for bags on Jetstar flight.
MALFUNCTION: Passengers wait three days for bags on Jetstar flight. Scott Powick

Jetstar bag bungle

IF YOU are an impatient airline passenger who grumbles about the time it takes for luggage to arrive at the carousel in the terminal, spare a thought for passengers who recently waited three days to receive their bags.

A malfunctioning baggage system is being blamed for the hold-up in Proserpine.

After the Jetstar flight from Melbourne landed in the Whitsundays on Saturday morning, some passengers were forced to leave the terminal without their bags.

A hospitality worker at a Whitsunday hotel said the airline was difficult to contact and were generally "unhelpful” in the resolution of the absent baggage.

Finally, after passengers were forced to go out and buy clothes, on Monday about 8.30pm the luggage was "dumped” at the doorstep of the hotel.

The hotel worker said prior to the returning of the luggage the budget airline "made various promises but nothing ever materialised”, until the bags appeared three days after the flight had arrived.

When contacted by the Whitsunday Times the airline claimed to have no knowledge of passengers missing luggage, but did say there was a baggage loader malfunction.

The malfunction was acknowledged in a statement issued by Jetstar.

"Due to a mechanical issue with loading equipment at Whitsunday Coast Airport on Saturday our customers' baggage was unfortunately unable to be offloaded from one of our aircraft,” a spokesperson for the airline said.

"We sincerely apologise to our customers for this inconvenience and regret that this unforeseen mechanical issue arose.

"We arranged for baggage to be couriered to each customer's specified address as quickly as possible.”


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