Milestone for Small Business support

THE Small Business Support Line, which provides expert advice to Australia's small businesses, is on the verge of receiving its 50,000th call.

Minister for Small Business Brendan O'Connor said the 50,000th call will be an important milestone for the small business sector.

"The Gillard Government understands the vital role that Australia's 2.7 million hardworking small business people play in the Australian economy," Mr O'Connor said.

"These men and women work incredibly hard. They employ almost five million Australians and are the cornerstone of local communities around the country.

"The Small Business Support Line provides these small business owners with a first point of contact to get the information they need and referrals to the right experts. It is staffed by advisers with strong customer service skills and extensive experience in the small business sector.

The Support Line will help the recently announced Australian Small Business Commissioner to provide small business with a one stop shop for services and information, particularly with information about dispute mediation.

Some key statistics about the Small Business Support Line:

  • 95 per cent of callers surveyed are satisfied with the service
  • 21 per cent of callers are from regional Australia
  • 37 per cent of enquiries are about registration and licences
  • 29 per cent of calls are from the retail trade.

The Small Business Support Line can be contacted on 1800 777 275. It is open Monday to Friday, 8am to 8pm AEST.


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