Some Whitsunday residents have been unable to make triple zero calls for the past couple of days.
Some Whitsunday residents have been unable to make triple zero calls for the past couple of days.

Why some Whitsunday residents cannot phone triple zero

A widespread Telstra mobile and fixed line service outage in the Whitsundays has left some residents unable to make even triple zero calls for the past couple of days.

Now Telstra has revealed the cause of the major communication breakdown.

A spokesman for the telecommunications giant said the outage had affected residents on Daydream Island, Hayman Island, Hamilton Island, and Shute Harbour.

He said those in Shute Harbour, Hayman Island, and Hamilton Island may be isolated and unable to contact triple zero.

“Further investigation from our technicians concluded that the outage is the result of fibre optic cable damage due to a landslide as a result of recent flood waters and heavy rain,” the spokesman said.

“Excavation equipment is required to expose the damaged section of cable to commence repairs and is being sourced (Thursday) morning to transport to the site.

“We thank the community for their patience while we work hard to get everyone connected again when unexpected events like these interrupt services to the community.”

When mobile services are down, customers have the option if their wifi or nbn connection is working to make mobile calls using wifi calling on their smartphone.

The spokesman said those customers unable to contact triple zero were treated as the highest priority.

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